Frequently Asked Questions
What exactly will I receive?
You will receive an unframed fine-art paper print of the artwork you selected. Frames, mounts and canvas are not included unless specifically stated on the product page.
What print sizes are available?
Most of our prints are available in A4, A3 and A2 sizes. Some panoramic artworks may be offered in different dimensions to preserve their original composition.
Are your prints framed?
No. Southern Muse Gallery currently offers fine-art paper prints only. This allows you to choose a frame that best suits your home and personal style.
How are the prints packaged?
Prints are carefully rolled and packed in protective mailing tubes to help prevent bending and damage during transit. We use different tube sizes depending on the size of the print.
Where do you ship?
We currently ship throughout Australia.
How much is shipping?
Standard Shipping is $14.95 and Express Shipping is $19.95 Australia-wide.
How long does delivery take?
Standard Shipping has an estimated transit time of 2–8 business days. Express Shipping has an estimated transit time of 1–4 business days.
Please note that these delivery estimates begin after your order has been produced, packed and dispatched.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be provided so you can follow its delivery.
Are prints made to order?
Yes. Our fine-art prints are produced to order rather than held as mass-produced stock. This allows each order to be prepared specifically for the customer.
Will the colours look exactly the same as they do on my screen?
We aim to reproduce each artwork as accurately as possible. However, colours can appear slightly different between screens and printed artwork because monitors, phones and other displays use different brightness and colour settings.
Can I return or exchange my order?
Please refer to our Refund Policy for full information regarding returns, damaged items and other order issues.
What if my print arrives damaged?
Please contact us as soon as possible and provide your order details along with clear photographs of the packaging and damaged print. We will review the issue and assist you with the appropriate next steps.
Can I contact you before placing an order?
Absolutely. If you have a question about an artwork, size, shipping or your order, please use our Contact page and we’ll be happy to help.