Refund policy

Returns and Refund Policy

At Southern Muse Gallery, each fine-art print is produced after your order is placed. Please review the artwork, size, product description and delivery details carefully before completing your purchase.

Change-of-mind returns

We do not offer returns, exchanges or refunds where you:

change your mind;
choose the wrong artwork or size;
find a similar product elsewhere;
decide that the product is no longer suitable for your space; or
no longer want the order.

This change-of-mind policy does not affect any rights you may have under the Australian Consumer Law.

Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We may be able to change or cancel an order if production has not yet started. Because our prints are produced after ordering, changes or cancellations cannot normally be accepted once production has begun.

Any rights available under the Australian Consumer Law remain unaffected.

Damaged, faulty or incorrect orders

Please inspect your order shortly after delivery.

arrives damaged;
contains the wrong artwork or size;
has a printing or manufacturing fault;
is materially different from its product description; or
is otherwise not of acceptable quality.

For faster assessment, please email us with:

your full name;
your order number;
a description of the issue;
photographs of the product;
photographs of the packaging and shipping label if the order arrived damaged; and
whether you would prefer a replacement or refund.

We recommend contacting us within 7 days of delivery where possible. However, this recommended timeframe does not limit your rights under the Australian Consumer Law.

Remedies

After reviewing the issue, we may provide an appropriate remedy, including a replacement, repair, refund or another solution, depending on the circumstances and your rights under the Australian Consumer Law.

For a major problem, you may be entitled to choose between a replacement and a refund. For a minor problem, we may be entitled to provide an appropriate remedy within a reasonable time.

We are responsible for resolving problems with products purchased directly from Southern Muse Gallery. You will not be required to deal directly with our printer, supplier or delivery provider.

Returning an item

Do not return an item before contacting us.

We will provide return instructions if the item needs to be sent back. For an approved claim involving a damaged, faulty or incorrect product, Southern Muse Gallery will arrange or cover reasonable return postage where appropriate.

In some cases, photographs may be sufficient and the item may not need to be returned.

Refunds

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank, card provider or payment service to place the funds into your account after the refund has been processed.

Where a full refund is required for a damaged, faulty or incorrect order, it will include the product price and any applicable standard delivery charge paid for the affected product.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.