Shipping Policy

Shipping destinations

Southern Muse Gallery currently ships within Australia only.

International shipping is not available at launch.

Made-to-order production

Each fine-art print is produced after your order is placed.

Please allow approximately 2–5 business days for production and order preparation before dispatch. Production may take longer during busy periods, public holidays, supplier delays or when an artwork file requires additional checking.

If a significant delay affects your order, we will contact you using the email address provided at checkout.

Shipping charges

Shipping charges are calculated at checkout based on the delivery destination and the products in your order.

The total shipping cost will be displayed before you complete payment.

Delivery timeframes

Delivery time begins after the order has been produced and dispatched.

Delivery timeframes depend on the destination, carrier availability and circumstances outside our control. Any delivery dates shown at checkout or provided in an email are estimates unless we expressly state otherwise.

Unexpected delays may occur because of weather, carrier disruptions, public holidays or other circumstances beyond our reasonable control. If we become aware of a significant delay, we will provide an update where possible.

Tracking

Where tracking is available, tracking information will be sent to the email address used when placing the order.

Please allow time for the tracking system to update after dispatch.

Delivery address

Customers are responsible for entering a complete and accurate delivery address at checkout.

If you notice an error, contact us as soon as possible. We may be able to update the address if production or dispatch has not been completed, but changes cannot be guaranteed once the order has entered fulfilment.

Additional delivery charges may apply where an order must be redirected or resent because an incorrect or incomplete address was supplied. This does not apply where the error was caused by Southern Muse Gallery.

Delayed or missing parcels

If your order has not arrived within a reasonable time after dispatch, please contact us with your name and order number.

Southern Muse Gallery will communicate with the printer or delivery provider and investigate the shipment. Customers will not be required to resolve the issue directly with our supplier.

The appropriate solution will depend on the circumstances and any rights available under the Australian Consumer Law.

Damaged deliveries

Please inspect your order shortly after delivery.

If your print or packaging arrives damaged, contact us as soon as reasonably possible and provide:

• your full name;
• your order number;
• photographs of the damaged print;
• photographs of the packaging; and
• a photograph of the shipping label.

Please refer to our Return and Refund Policy for further information about damaged, faulty or incorrect orders.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

Contact us

For shipping or delivery enquiries, contact:

Southern Muse Gallery
Email: southernmusegallery@gmail.com
Business location: Victoria, Australia

We aim to respond within 2 business days.